helping you protect assets and brand integrity


services that we provide for our clients

Returns Processing

We can take your customer returns and turn them into a marketable resource which helps you recover a significant proportion of your reverse flow cost. Our services include a full turnkey solution to your requirements including screening, repairing and grading of products

Returns Analysis

Not only can we provide you with a low cost reverse flow processing solution – we can also help you understand why customers are returning products to you.


Intelok is a strategic outsourcing partner to some of the Britain’s leading retailers. We provide a comprehensive range of innovative support solutions for our clients’ helping them protect their assets and brand integrity.


who we are

The Management team at Intelok Group have over 30 years experience of offering and designing solutions to after-sales challenges for many retailers. The team offer a close liaison taking sufficient time to understand fully the aims and requirements of the project in order to design a bespoke solution. With our flexible workshops we are able to accommodate many projects to suit clients' requirements. By combining our in-depth knowledge of manufacturing with unrivalled technical expertise, Intelok Group offers clients an effective, efficient and responsible route to building lasting and valuable relationships with their customers. At Intelok Group, we reduce the total cost of after-sales, improve customer satisfaction and retention, and deliver improved business efficiencies. Based in Telford, Central UK with easy access to the Motorway Network we are ideally situated to offer our clients easy access to our products and services. Our long term experience in managing reverse flow problems for our clients gives us an ideal platform to help you manage your expensive reverse flow overhead.

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